• Free shipping and exchange on orders above 65 € with GLS
    Delivery within 1-2 workdays

Countries within the EU:

  • Free shipping and exchange on orders above 135 € with UPS
    Delivery within 2-3 workdays

Countries outside of the EU:

  • Free shipping and exchange on orders above 200 € with UPS
    Delivery within 3-4 workdays

Shipping cost for orders below the minimum purchase amount:

  • Denmark: 5-7 € (GLS)
  • Within the EU: 7-10 € (UPS)
  • Outside of the EU: 20 € (UPS)


If the parcel is not picked up from the parcel shop, and returned unclaimed to us, we will contact you via email in order to clarify why.

Make sure to reply within 14 days from the date you receive the email, if you would like a refund. 

Make sure to check your spamfilter as well.

If we do not hear anything from you, a voucher/store credit will be issued automatically hereafter.


All orders shipped to countries outside the EU might be subject to custom clearance in respective country. If you want to know more about specific rules for custom clearance in your country, you need to contact your local customs authority. We do not have the possibility to refund VAT, MVA or similar and any dispute concerning customs, VAT or other duties is not the concern of Underprotection.