CUSTOMER CARE

SHIPPING COST

Denmark 5-7 EUR, free shipping and exchange* on orders +65 EUR.
EU 10-15 EUR, free shipping and exchange* on orders +135 EUR.
Outside EU 20 EUR, free shipping and exchange* on orders +200 EUR.

*One time per order.

Return label:
Denmark 5 EUR
Europe 15 EUR
World 20 EUR

 

RETURNS AND EXCHANGES

When you buy online at underprotection.eu you will automatically receive a return label via e-mail which you can use if you wish to exchange or return your order or part of it.

You can always exchange to other sizes or styles if your initial order didn't suit you, we will exchange with a smile within 14 days, and offer you a one time free shipping on the exchanged items, on each order you make.

You can return items for a refund or voucher within 14 days, and the above cost for a return label, will be withdrawn your final return settlement.

The item(s) you wish to return need to be unused and in perfect condition. 

Please fill out and enclose our return-note in the parcel, when you wish to exchange or return items:

Print Return Note (PDF)

When we receive items for refunding, the full amount (excluding shipping cost) will be transferred to the credit card used for the original purchase.

NB! If you haven't received a return label via e-mail and want to buy one please write an e-mail to customercare@underprotection.dk and inform us of your order number.You can buy a return label from us if you are situated in one of the following countries in The EU: Denmark, Germany, Poland, Belgium, Austria, Ireland and Luxembourg. For all other countries return shipping is at your own account unless otherwise agreed.

 

DELIVERY INFORMATION

The shipping period depends on which country whereto the order is shipped.

Denmark: 2-3 days with GLS
Europe: 3-4 days with GLS and UPS
Rest of the world: 4-7 days with UPS

NB! If the address is not filled in correctly and this causes order to be sent back, we will charge the shipping cost once again if the order is to be sent.
NB! Deliveries to Russia will need a company address since we as a Danish company aren’t allowed to send to a private address.

 

SIZE GUIDE

If you are uncertain about what size to buy, please check our size guide here or under each product.

 

CUSTOM CLEARANCE

All orders shipped to countries outside the EU might be subject to custom clearance in respective country. If you want to know more about specific rules for custom clearance in your country, you need to contact your local customs authority. We do not have the possibility to refund VAT, MVA or similar and any dispute concerning customs, VAT or other duties is not the concern of Underprotection.

 

 ADDRESS FOR RETURNS

Underprotection ApS
Ved Amagerbanen 11 C, stuen th.
2300 Copenhagen S
Denmark

NB! Please note that we do not pick up any parcels sent to parcel shops or other addresses than the above. Parcels delivered to parcel shops will ultimately be sent back, and have to be re-sent at your own cost.

 

CANCELLATION

Only if your item(s) have not been prepared for shipping. We are preparing packages all day so we should receive your cancellation or changing asap after your order placement. Please send us an email or give us a call.

 

WARRANTY

You have a period of 24 months to complain about an item if it did not live up to our usual standard. Please send us an email describing the problem. If the item fails or is damaged upon arrival, it will be repaired or replaced and sent to you, which of course will be done as soon as possible after receiving the defect item. If the item is not in stock or can’t be repared, we will refund the full amount to your bank account.